Education Administrator Activity Report
December 13, 2007 – January 25, 2008)

The following information represents the activities that the Education Administrator performed between December 13, 2007, and January 25, 2008 (24 work days).

Phone Calls
Approximately 30 phone calls were taken and/or responded to between 12/13/07 and 1/25/08. They lasted in length from 1-2 minutes to 15 minutes. Approximately two thirds of the calls were logged, with approximately one – third being handled away from the office. The major areas of inquiry for the calls are listed below with approximate percentages representing how many of a particular call were handled.

• Where to find advanced courses (40%)
• Where to find the 4 hour core course (15%)
• How to buy advanced and/or core course (10%)
• What courses do I need to fulfill my licensure requirements (10 %)
• Where to find online courses (25%)

Emails
Approximately 20 emails were responded to between 12/13/07 and 1/25/08. The same kinds of areas were covered with emails as the above phone calls reflect. At least 40 % of the emails were asking “where to find advanced courses”.

Miscellaneous

• Developed January 2008 POC agenda
• Drafted course audit information
• Created draft of training course for training providers
• Researching ways to make training related BCIS web pages more user friendly, including placing online procedures (such as how to find an accreditor) on the training page where it is more easily accessible

Prepared By Michael Clark
Education Administrator (850.222.1348)