Education Administrator Activity Report

(August 23, 2007 – September 29, 2007)

The following information represents the activities that the Education Administrator performed between August 23, 2007, and September 29, 2007 (26 work days).

Phone Calls

Approximately 60 phone calls were taken and/or responded to between 8/23/07 and 9/29/07. They lasted in length from 1-2 minutes to 5 minutes. Approximately two thirds of the calls were logged, with approximately one – third being handled away from the office. The major areas of inquiry for the calls are listed below with approximate percentages representing how many of a particular call were handled.

• Where to find advanced courses (20%)
• Where to find the 4 hour core course (30%)
• What courses do I need to fulfill my licensure requirements (20 %)
• Where to find online courses (20%)
• Where to find an accreditor (5%)
• How to submit a course to an accreditor (5%)

Emails

Approximately 50 emails were responded to between 8/23/07 and 9/29/07. The same kinds of areas were covered with emails as the above phone calls reflect. At least 30 % of the emails were asking “where to find the core course”.

Miscellaneous

• Developed October 2007 POC agenda
• Researching ways to make training related BCIS web pages more user friendly, including placing online procedures (such as how to find an accreditor) on the training page where it is more easily accessible

Prepared By Michael Clark

Education Administrator (850.694.2225)